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We do domestic shipping from Tel Aviv and ship internationally from Germany
Weâre based in sunny Tel Aviv, home to awesome beaches and tons of dogs. We also work out of Germany, and our office there handles only our shipments and deliveries
Itâs hard to even send a letter in the Middle East, let alone our precious merch. Itâs a whole lot faster and safer to ship from Germany
Thatâs a bummer, and shouldnât be happening. Please tell us if you donât have your tracking code, and weâll get things back on track. Sorry!
Once you place your order, keep an eye out for a dispatch notification email with your tracking number. Even though weâre a real company with real people, spam detectors arenât perfect. SoâŚsee if we got flagged as junk mail by accident. We know it wasnât on purpose. Our feelings are only a little hurt. Once youâve got that email safely in your normal inbox, the carrier should send you notifications directly. And you can watch your new swag travel along its route to you
We can deliver to pretty much anywhere, as long as itâs a real address and youâll be there for a while! Send your stuff to a PO box, locker, camper van, your auntâs houseboatâŚ.just make sure that when youâre filling out your address in Line 1 when you order that itâs actually where you want your stuff going
Sure! Come visit us in Tel Aviv, we love meeting new friends and weâre always happy to recommend museums, the best restaurants, and the chilliest venues
PANIC!!! Or donât, because weâve got you covered. If youâve waiting more than 2 or 3 days past the delivery date, let us know. Send over your order number and other details, and weâll talk to the carrier. This doesnât happen often, so donât stress. In the terrible, awful, unlikely, unthinkable situation where we canât locate your parcel, weâll get you a replacement. For free
Cry and gnash your teeth! Wail to the skies! Or realize we all make mistakes, itâs totally fine, and get in touch with us as soon as you realize something is wrong. We process orders in 1 or 2 days, and if you reach us in that window, we can change the details ourselves. If itâs already gone out, weâll let you know, and you can talk to the courier. Crisis averted
With joy. Type or paste your personal code for credit or a discount into the âDiscount Codeâ field when youâre ready to check out, and then hit âApplyâ. Boom goes the discount! Youâll see your updated total. Remember though, we can only process a single promotion per transaction, and once youâve paid up, you canât use that code again. Choose your moment wisely
Use a discount code during checkout by typing (or pasting) your personal code into the "Discount Code" field, then hit the "Apply" button. Once the promotion is applied, it will then be visible in your updated cart total
Let us know. Like, the second you think something is wrong, reach out to us. Weâre sorry you even have to think about your poor t-shirt or hoodie being less than perfect when it arrives at your door. Weâll look at some pictures, maybe have you send it back, and depending on how bad things are, weâll either refund you or give you a replacement, but keep in mind thatâs at our discretion
Not if youâve already placed the order and paid. Sorry, but themâs the rules. We canât add or remove items after that point, but if your address is wrong, we will try to fix that before it goes out to the courier
As safe as it is to post pictures of your cat or you breakfast online! We lock down your personal information through a totally secure end-to-end process to make sure youâre not becoming a third-party data point. Your order and your privacy are our business, nobody elseâs
Thatâs up to you! Deutsche Post offers a ton of options, and you pick whatever floats your boat. Keep in mind that these shipping times kick in once your order has left our warehouse. We dispatch orders every business day, so itâs pretty speedy
Approximate shipping times:
USA: 3 - 7 business days
Europe: 2 - 5 business days
Everywhere Else: 7 - 12 business days